City of Prospect offers various easy payment methods. You can…

• Pay online – Simply click here and follow the instructions.
• BPAY – Telephone & Internet Banking (Biller Code: 170753)
• By Phone – Just phone 1300 140 306 and have your assessment number ready (VISA and Mastercard only)
• Post Billpay - Payments can be made by cash, cheque or EFTPOS at any Australia Post outlet with Billpay facilities (please note, the minimum transaction of Billpay is $5).
• Direct Debit – Regular payments can be set up to debit directly from your nominated cheque or savings account. Download the application form here and email it to admin@prospect.sa.gov.au
• By mail – You can post us a cheque or money order, payable to City of Prospect. Please write your Rates Assessment number from your notice on the rear of the cheque.
• In person – During normal business hours, you’re welcome to visit the council offices and pay with cheque or EFTPOS over the counter

You can choose to pay your rates in four quarterly instalments or in one annual amount. Whatever your preferred method, please ensure your payment is received by City of Prospect by the due date on your notice. Due Dates for the current 2023/2024 rates year are:

• Quarter 1 due date – 30 September 2023
• Quarter 2 due date – 15 December 2023
• Quarter 4 due date – 15 March 2024
• Quarter 4 due date – 15 June 2024

A fine of 2% applies to rates not paid by the due date. Interest will also accrue on any overdue amounts, charged monthly at the prescribed rate.

If the overdue amount remains unpaid after issue of the quarterly Reminder Notice, the debt may be referred to an external party for recovery and may incur additional fees and result in legal proceedings.

If you are unable to pay your rates by the due date, please contact the Rates Administration Team on (08) 8269 5355 to discuss payment options.

If you have a State Seniors Card (or are eligible for one or have applied for one) you may be eligible to postpone payment of rates on your principal place of residence. If approved, your rates will not need to be paid until you sell, transfer or dispose of the property. A minimum annual payment of $500 is required to be paid, divided equally across the four quarterly instalments. The postponed portion of rates is subject to monthly interest applied at the prescribed rate. Please contact Council’s Rates Administration Team on (08) 8269 5355 for more information.

If paying your rates on time causes you genuine financial hardship, you can contact the Rates Administration Team to discuss payment options. All enquiries are considered on a case-by-case basis and treated in confidence. Depending on your circumstances and in accordance with Council’s hardship policy, you may be required to see an Accredited Financial Counsellor. Council is happy to consider flexible payment arrangements specific to individual circumstances and encourages anyone experiencing financial hardship to contact Council as soon as practicable.

Unless you register to receive your rates notices electronically via one or both of the options below, you will receive a hardcopy rates notice delivered by Australia Post in the mail. In these instances, it is important that you notify council in writing if your postal address has changed.

City of Prospect offers two quick and convenient ways to receive your rate notices electronically.

EzyBill - rates notices are delivered via email

Receiving your rates notice electronically is a great way to go paperless and reduce waste, helping the environment. By registering for EzyBill you will receive your rates notice via email and will have access to it on the EzyBill portal from any electronic device when you need it.

Once you are registered the next quarterly rates notice will be delivered via email and paper notices will no longer be issued. You will be able to view all future rates notices in the EzyBill portal.

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BPAY View

We send your quarterly rates notice straight to the same online bank you use to pay them. With convenience email, SMS or bank message reminders and secure online or mobile access, BPAY View makes it easier to pay on time, every time from anywhere in the world.

Follow three simple steps to sign up:

• Login to your online banking account
• Look for the BPAY View or View Bills section
• Register to receive your City of Prospect rates notice, providing your Name, Valuation Number and Reference Number.

Once you are registered and have added City of Prospect as a provider, the next quarterly rates notice will be delivered into the electronic mailbox and can be viewed and/or paid through these portals. After registration, paper notices will no longer be issued via postal delivery.

Find out more

It is important that you notify Council in writing if your postal address has changed. Council staff will not update your address over the phone but you can email your request to update address and personal details to admin@prospect.sa.gov.au.

Please note that Council will not consider the waiving of overdue penalties applied to rates where notices have been sent to an incorrect or old address and where written notification was not provided to Council.

City of Prospect uses the capital value of a property to calculate annual rates. The capital value is set by the Office of the Valuer-General: an independent authority whose role is to determine fair and equitable valuations for all properties in South Australia.

You may object to the valuation referred to in the annual instalment notice. If you wish to object, you must lodge it in writing to the Valuer-General within 60 days of service of the annual instalment notice. State the grounds for your objection and include information to support your application.

Detailed information about this process is included on the rear of your rates notice. Alternatively, feel free to phone the Office of the Valuer-General on 1300 653 346 or visit online at www.valuergeneral.sa.gov.au

Please note: The lodgement of objections for rates does not change the due date of payment for rates.