Contact Us
Payinthi (including the Council offices, Library and Newmarch Gallery) will close for the ANZAC Day public holiday on Thursday 25 April 2024.
Bin collection
Thursday's bin collection will occur as normal. Contact East Waste if your bin was missed.
Library
Our physical doors may be closed, but the Digital Library never closes! Start accessing a great range of eBooks, audiobooks, movies, music, magazines or learn a new skill with LinkedIn Learning.
Got a book to return? The After Hours return chute at the Prospect Road entrance will remain accessible over the public holiday.
Emergencies
In the event of a council-related emergency over the break, calling 8269 5355 will transfer you to our After Hours service.
If you have an urgent request, please phone (08) 8269 5355.
Need to contact us? Find out how!
Payinthi
128 Prospect Road, Prospect SA 5082
PO Box 171 Prospect SA 5082
Customer Service
Monday to Friday - 9am to 5pm*
Phone: 8269 5355
Email: admin@prospect.sa.gov.au
Library
Monday to Friday - 9am to 5pm*
Saturday - 10am to 4pm*
*Closed public holidays
Newmarch Gallery
www.newmarchgallery.com.au
Phone: 8269 5355
Email: admin@prospect.sa.gov.au
East Waste
www.eastwaste.com.au
Phone: 8347 5111
After Hours
Outside of Council's normal hours (Monday to Friday, 9am to 5pm), calling 8269 5355 will transfer you to our After Hours service centre.
Media enquiries
All media enquiries should be directed to communications@prospect.sa.gov.au or call our Manager Communications, Strategy and Engagement on 0484 634 848.
Request a Service
Request a Service is an application to have Council take some form of action to provide services or works. Council’s Customer Request Management system provides an online portal for requests to be made for a variety of Council services.
- Access our Community Portal
- Report issues via the My Local Services App
**Please note, a technical issue has been identified with the User Registration process in the Community Portal. The problem has been acknowledged by the software vendor and a solution is being developed and will be available late May. We apologise for any inconvenience. All other services are still available.
Want to provide some feedback? Fill out this form!
How to lodge a complaint, compliment or feedback
We are working hard to improve our customer service to you.
If you are dissatisfied with the way you or your request has been managed by Council, you can make a complaint. Equally, we would like to know when our staff have performed well so that we can acknowledge them, fostering a customer focused service.
Lodging a complaint
It is important to know what type of complaint Council can address.
Complaints rarely fit neatly into one particular category as they can involve a number of matters and potentially agencies depending on the circumstances - particularly if the matter is escalated from one agency to another.
We therefore provide the following as a general guide to help you, however, please ring customer service on 8269 5355 in the first instance to assist you with identifying your complaint and the potential agency to manage it;
| Type of complaint | Who manages the complaint ? (in the first instance) |
|---|---|
| Rates - setting or paying | Council |
| Council Policy | Council |
| How I was spoken to/treated by Council | Council |
| A Council or Council Officer decision | Council |
| Parking permits or fines | Council and/or Fines Enforcement Recovery Unit |
| Bins not collected or broken | East Waste |
| Development Approval | PlanSA |
My neighbours;
| These matters are generally civil matters between neighbours. The South Australian Legal Services Commission has the following Information available to assist members of the public understand their legal rights in relation to these matters via a Law Handbook (see link below). https://lsc.sa.gov.au/LawHandbook Just click on the link above and select the matter or topic you wish to know more about. Council may also be contacted to assist in some instances involving nuisance which can include; noise, odour, smoke, fumes, unsightly conditions, animal behaviour and littering however, depending on the circumstances, any complaint must meet legislative requirements for Council to intervene under the Local Nuisance and Litter Control Act 2016 (SA) and potentially the Dog and Cat Management Act 1993 (SA). |
Offences against you or your property such as;
| South Australian Police |
Traffic matters such as;
| South Australian Police |
Complaints and feedback provide the opportunity to improve our services. We will try to resolve the complaint at first point of contact, however if this cannot be achieved the complaint will be escalate to a more senior officer. To provide any feedback to us, please phone or email us at admin@prospect.sa.gov.au
Should you remain unhappy with a Council decision you may request a formal internal review. Please refer to the Internal Review of Council's Decision Procedure for more detail on how to request an Internal Review.
Customer Service Charter
City of Prospect believes that feedback and suggestions from our residents, business owners, and interested parties, gives Council the chance to improve how we service the community. Council's Customer Service Charter seeks to promote a complaint-valuing-culture supported by policies and procedures. This incorporates quality management principles, transparent accountability, and sound decision making.
A copy of the Customer Service Charter is available for download: Customer Service Charter